Refund Policy

This policy forms part of the Terms of Service. It adds to your statutory rights and does not reduce them.

The short version

In short — Within 24 hours of a first purchase, if AppsMobs does not run on your hardware or does not do what this site says, we refund you in full. Write to support@appsmobs.com with your order reference and what happened.

There is no free trial. This guarantee takes its place: if the tool does not work for you, you do not pay for it. Install and test AppsMobs as soon as you receive your key: after 24 hours this refund is no longer available, except in the "At any time" cases below and under your statutory guarantees.

What qualifies for a refund

Within 24 hours of the licence being issued for a first purchase (the first licence bought with your email address):

• the application does not start, or crashes repeatedly, on a system meeting the stated requirements (64-bit Windows 10 or 11);
• a feature described on this site for your plan is missing or does not work as described;
• your devices cannot be connected despite following the documentation and getting help from our support.

At any time, with no deadline:

• you were charged twice for the same order, or the wrong amount (only the overpayment is refunded);
• you paid but never received a licence key, and we are unable to deliver it.

What does not qualify

• You changed your mind after several weeks of use.
• The service you automate blocked, limited or suspended your account: that is a risk you take on (see section 14 of the terms).
• Your hardware is below the stated requirements and performance disappoints you.
• You bought a long term and want to stop partway through. What we can do instead: change your plan at renewal.
• A second purchase or a renewal on the same email address, unless we are at fault.
• The licence was deactivated for breach of the terms (key sharing, bypassing the licence, prohibited use).

These exclusions do not affect your statutory guarantees: if the software is not in conformity, you keep the remedies the law provides (see section 18 of the terms).

Consumers' right of withdrawal

Depending on your country, you generally have a right of withdrawal on distance purchases: 7 days in Morocco, 14 days in the European Union. For digital content supplied immediately, that right ends if, at checkout, you expressly asked to receive the licence straight away and acknowledged that you lose your right of withdrawal. Section 10 of the terms explains this, and what happens if that consent was not obtained.

Even then, this policy still gives you the 24 hours described above for the situations listed under "What qualifies for a refund".

Upgrades

If you moved to a higher plan, the remaining time on your previous plan was credited towards the new one. If an upgrade is refunded, only the amount actually paid for that order is refunded, and your licence returns to the plan and term it would have had without the upgrade.

How to ask

Email support@appsmobs.com with:

• the email address used for the purchase;
• your order reference (in the confirmation email);
• a sentence or two on what went wrong.

That is all we ask for, and we will not put you through a retention script. We may suggest a fix if the problem is a known one; you remain free to keep your request.

Timing and method

We aim to reply within two business days. Once the request is accepted:

• PayPal: refunded to the original account or payment method. PayPal usually credits it within 3 to 5 business days.
• Crypto: sent to a wallet address you give us, in the same currency and on the same network, within 3 business days. The amount refunded is the euro amount of the original order, converted at the rate on the day of the refund. Price movements between purchase and refund are not compensated, in either direction. We cover the network fee for the refund transfer.

We only refund to the original payment method (PayPal) or to an address provided by the buyer (crypto), never to a third party.

What happens to the licence

Once the refund is made, the related licence is deactivated. This is done manually by our team, so it may happen a few hours or days after the refund. Continuing to use a refunded licence is not permitted.

Your scripts, models and files stay on your PC: they are yours.

Chargebacks

If you open a dispute with PayPal or your bank without contacting us, the licence may be suspended while the dispute is open. Write to us first: an accepted refund is almost always faster than a dispute.